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Exchange Policy

By using this website, you agree to be bound by these terms of use.
License to Boot/LTB Boutique reserves the right at any time to change or add to this website.

No Refunds.

PLEASE NOTE;

  • You will be charged a restocking fee of 10%. 
  • (Original shipping fees are non-refundable.) 
  • Exchanges accepted within 7 days of delivery. 
  • SALE items, Reconstructed/Vintage Items, & Collaboration items are FINAL SALE.
  • International Orders are Final Sale
  • All 'License to Boot' License Plate Boots are Final Sale.
  • The goods must be in original, unworn condition.
  • Should items be returned with more than initial marks or stains, a cleaning fee will be deducted from your exchange or refund.
  • Returned items that have been damaged or not in initial sold condition will be returned to the customer at your cost without a refund or store credit. 

EXCHANGE OPTIONS;

1. Exchange for same size of same item, if we have it in stock.  You may email us at exchanges@licensetoboot.com to check if we have it in stock.  We will hold it for you for 2 days until we receive confirmation that your package has shipped and is on it's way back to us via tracking purchased by you.

2. Exchange for store credit.  You will receive the amount that you paid for the item, coupon code or no coupon code, if you used a coupon code, we will NOT honor that on exchange purchase.

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  1. At your cost; Please ship your package via USPS to:
    License to Boot
    P.O. Box 2101
    Litchfield Park, AZ
    85340

  2. Once mailed; Email exchanges@licensetoboot.com with your tracking information.  We are not responsible for lost or damaged packages or packages that do not have tracking information.

  3. Your exchange may take up to 5 days to process once tracking says it has arrived to us.  You will receive your store credit as an online gift card through email.  If exchanging for another item, we will email you with a link to pay for the new shipping. Please do not email us before the 5 days, as you will receive no response. 

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Once an order is placed, we cannot edit or alter, this includes cancelation, coupon codes and discounts. (If you would like to cancel a PREORDER item that has not yet shipped, you may, but you will incur a 15% handling fee) Please double check to be sure your address and email address is correct before placing your order.  You will not receive our shipment notification with your tracking number if your email address is incorrect.

Product Information
Colors may appear slightly different via this website due to the individual computer monitor settings or the photo's resolution.

All orders are subject to its availability of stock, however there may on occasion some errors in stock levels or sizes. We will do our very best to ensure that the most accurate information is displayed with our products.

 

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